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KAJIAN PENGARUH CUSTOMER EXPERIENCE MANAGEMENT, CUSTOMER EXPECTATION MANAGEMENT, DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP PENINGKATAN SERVICE QUALITY DAN CUSTOMER SATISFACTION BAGI PENGUNA JASA PT KAI COMMUTER JABODETABEK

Nama JurnalKNS&I STIKOM Bali
Volume8
No.1
Tgl Publikasi2014-11-07 00:00:00.000
JudulKAJIAN PENGARUH CUSTOMER EXPERIENCE MANAGEMENT, CUSTOMER EXPECTATION MANAGEMENT, DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP PENINGKATAN SERVICE QUALITY DAN CUSTOMER SATISFACTION BAGI PENGUNA JASA PT KAI COMMUTER JABODETABEK
Authors
Kusuma Hati, Nurvi Oktiani
Abstrak
Keywords
Departement
Prodi
UniversitasManajemen Informatika, AMIK BSI Jakarta, Jakarta, Indonesia
Alamat
NegaraIndonesia